Job Description

nAbout the Company
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nWe are looking for an experienced and people-oriented Operations Manager to manage day-to-day operations of a high-footfall experience centre/public-facing setting. The ideal candidate should have strong leadership skills, excellent people-handling abilities, and the confidence to manage sensitive and dynamic situations involving employees, clients, VIPs, and visitors.
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nAbout the Role
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nThe role requires someone who can ensure operational excellence while maintaining high standards of customer experience, safety, hospitality, and service delivery.
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nResponsibilities
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- Manage end-to-end daily operations of the experience centre and ensure smooth service delivery.n
- Lead, guide, and motivate the operations team to achieve service and operational standards.n
- Demonstrate exceptional people handling and emotional intelligence while managing employees, visitors, clients, and stakeholders.n
- Handle VIP visits, special events, high-footfall periods,



and public-facing activities with professionalism.n
- Manage socio-politically sensitive situations with maturity, discretion, and sound judgement.n
- Coordinate with clients, internal teams, vendors, and other stakeholders for seamless operations.n
- Ensure adherence to SOPs, safety standards, hygiene, security, and statutory requirements.n
- Monitor manpower deployment, attendance, productivity, grooming, and overall team performance.n
- Identify operational challenges and implement timely corrective actions.n
- Maintain high attention to detail across visitor experience, facility presentation, and service delivery.n
- Prepare operational reports, MIS, and regular updates for management and the client.n
- Support exhibitions, events, launches, and other high-footfall activities.n
- Ensure the experience centre consistently delivers a premium visitor experience.n

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nQualifications
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- Postgraduate qu

📌 Operations Manager (Mumbai)
🏢 Sodexo
📍 Mumbai