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- Analytical skills to slice and dice the data and identify the automation prospect across Service Desk, End User Computing, Hybrid Infra Operationsn
- Deep understanding of Conversational AI Solutions, Gen AI solutionsn
- Deep understanding of DEX toolsn
- Deep understanding of AIOps solutionsn
- Deep understanding of Agentic AI framework and Agentic AI platformn
- Deep understanding of LLM, RAG and integration architecturen
nGood Communication and Presentation Skills
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- 3+ Years Experience in Presales Automation solution architect rolen
- 3+ Years’ Experience with Conversational AI, Gen AI solutions (Any one)n
- 1+ Years’ Experience with Agentic AI frameworkn
- Experience working as an IT Operation Automation Solution Architect for minimum of 3 years using market leading Conversational AI, DEX tools, AIOps solutionn
- Experience working in IT Operation project (Infra Ops or App Ops)n
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nAbout the Role
nSolution Architect to draft robust automation solution for the customer to understand the pain area and problem statement shared by the customer.
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nResponsibilities
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- Work with multiple stakeholders to draft the holistic proposaln
- Present and defend the solution to customer stakeholdersn
- Excellent presentation skills & ability to articulate automation solutions & technical topics in IT Operation Automation area understood by various levels of customern
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nQualifications
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nEducation details
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nRequired Skills
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n3+ Years Experience in Presales Automation solution architect role
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n3+ Years’ Experience with Conversational AI, Gen AI solutions (Any one)
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n1+ Years’ Experience with Agentic AI framework
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nExperience working as an IT Operation Automation Solution Architect for minimum of 3 years using market leading Conversational AI, DEX tools, AIOps solution
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nExperience working in IT Operation project (Infra Ops or App Ops)