- Ensure that every student enquiry receives a timely, thoughtful and complete response, so no prospective student is left without guidance.

- Own the day-to-day performance and effectiveness of the counselling team, ensuring consistent, high quality engagement with every student.

- Set clear objectives and daily working rhythms for the team, track progress, and step in early to support counsellors.

- Manage the counselling team end-to-end hiring, onboarding, goal-setting, reviews and day-to-day people management.

- Identify development needs, run regular training and enablement, and build a strong bench of future team leaders.

- Coach counsellors on the craft of empathetic, consultations listening carefully, understanding each student’s aspirations, and guiding them with clarity and honesty.

- Step in personally on key or complex conversations with students and families to ensure they receive the clarity and guidance they need.





- Continuously refine processes to make the admissions experience smoother for students and more effective for the team.

Ideal Candidate-

1. A genuine interest in education and in helping young people make important decisions about their future.

2. A strong, empathetic people leader who can bring out the best in a student-facing team while holding a high bar on quality.

3. 6+ years of experience in student engagement, admissions, counselling, or other relationship-driven, customer-facing roles, with at least 2–3 years in a team leadership position.

4. Excellent communication and interpersonal skills, and the credibility to lead meaningful conversations with students and parents.

5. Comfort with data — able to read reports, spot trends, and make thoughtful, evidence-based decisions.

6. A humble, coachable and growth-oriented mindset — someone who is always ready to learn, take feedback and get better.

📌 Sales Head (Gurugram)
🏢 PinnacleU
📍 Gurugram