Job Purpose To provide effective coordination and administrative support to the sales team by ensuring smooth handling of customer enquiries, orders, documentation, internal coordination and timely order execution.
Key Responsibilities
- Coordinate with the sales team and customers regarding enquiries, orders and order status.
- Prepare quotations, Proforma Invoices, sales orders and other required documents.
- Coordinate with Production, Planning, Dispatch, Accounts and Logistics for timely order execution.
- Track order processing, pending orders and dispatch status.
- Follow up with customers for order confirmations, required information and documentation.
- Maintain accurate customer, order and sales records in ERP/CRM.
- Prepare daily/weekly sales and order status reports.
- Coordinate with Accounts for payment-related follow-ups where required.
- Handle routine customer queries and coordinate internally for timely resolution.
- Monitor pending activities and ensure timely follow-up with concerned departments.
- Support the sales team in maintaining smooth customer communication and order fulfilment.
- Maintain proper filing and documentation of sales records.
Required Skills & Experience
- 2–5 years of experience in Sales Coordination / Sales Support.
- Good communication and follow-up skills.
- Strong coordination and organizational abilities.
- Working knowledge of MS Excel, ERP and CRM systems.
- Ability to manage multiple orders and priorities.
- Valuable attention to detail and documentation accuracy.
- Experience in FMCG / Manufacturing / Export will be an advantage.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Where do you stay in Mumbai?
- What is your current Net salary?
Education:
- Bachelor's (Preferred)
Experience:
- Customer relationship management: 2 years (Preferred)
- sales co ordination: 2 years (Preferred)
Work Location: In person
📌 Sales Coordinator (Mulund West)
🏢 HEM CORPORATION - Mulund location
📍 Mulund West
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