Key responsibilities

- Update and reconcile daily payment records across trackers and internal systems
- Send timely payment reminders and follow up on overdue or missed payments
- Maintain accurate payment statuses, dates and learner records
- Respond to routine learner payment queries using approved communication templates
- Route queries to the relevant teams and manage them through the ticketing process
- Escalate unresolved or complex payment cases to the reporting manager
- Support periodic collections reporting and maintain overall data hygiene
- Contribute towards achieving the team’s quarterly collection targets

Requirements

- Graduate in any discipline
- 0–2 years of relevant experience
- Good working knowledge of Microsoft Excel or Google Sheets
- Comfortable working with formulas, data entry and multiple trackers
- Solid attention to detail and accuracy
- Clear written and spoken English
- Good organizational and follow-up skills
- Ability to consistently meet daily deadlines and turnaround times

📌 Sales Associate - Collections | BU - International (Mumbai)
🏢 upGrad International
📍 Mumbai