Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- As a member of the ECS Delivery Productization the associate will be responsible for development and maintenance of Live Procedures handled by SAF team.

- The Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems.

Essential Job Functions:

- Collecting business requirements, such as developments and improvements, including but not limited to requirements in the SPC tool.

- Maintaining and supporting SPC procedures in LaMa (LVM).

- Regularly validating SPC procedures in the VLAB environment.

- Building SAP internal Systems in the VLAB environment used for the testing and building.

- Documenting any deliverables under this Schedule and providing such Documentation to SAP.

- Performing Validation (Search Knowledge Based Articles (KBA), Report SPC Ticket, Analyze, and dispatch issue from SPC to BCP when applicable, resolve issue, resolve SPC/BCP incident).

- Providing Feedback to SAP.

- Participating and hosting regular alignment calls with SAP

- Maintaining and updating backlog items in the SAP tools (i.e. JIRA).

- Evaluating the feasibility of new implementation methods.

- Identifying the Validation scope based on production experiences and future Scope/procedure roadmap/services from productization area.

- Executing validation test packages based on any of the procedures/services in alignment with SAP.

- Based on the validation experience, provide structured feedback to SAP, regarding the recent changes, error/issue encountered, work-around or potential risk/escalations.

- Tracking validation issues and accelerate the solving process in alignment with SAP.

- Evaluating in alignment with SAP the release effectiveness (Planned effort, Business value, Benefit type)



and Validation scope based on production experiences.

- Handling the rollouts of the procedures to production post Validation in alignment with SAP.

- Updating timely procedure/service task documentations.

- Performing roll-out & enablement sessions.

- Following specific handling guidelines for Incident Management for VLABs.

- Analyzing issues and create problem records including not limited to KBA initiation process.

- Performing minor bug fixes to the procedure and updating the respective documentation of the activity and/or procedure in alignment with SAP.

- Driving adoption of newly introduced automations/procedures, including but limited to post-mortem analysis of delivered improvements in alignment with SAP.

- Creating, documenting and continuously improving procedures based on feedback provided.

- Driving automation and standardization, including to provide definitions for requirements and prioritization.

- Creating transparency and providing procedure roadmaps to stakeholders (e.g.

Procedure

Experts).

- For Procedures rolled out to Production, reporting and monitoring SPC procedures in the PROD environment.

- In alignment with SAP rolling out procedures in production and document any findings.

- Fulfillment of Service Requests during the entire End-2-End service enablement lifecycle (design, definition, development, transition, and execution).

- Ensuring that the Service Requests meet the objectives as defined by SAP.

- Optimizing the operation and processing of End Customer Services Requests.

- Testing the robustness of the services provided to the End Customer, including but not limit dot IT tasks and/or procedures.

- Improving continuously the change management of Service Requests.

- Evolving the service provided to the End Customer to the next maturity level considering costs, investments and the added value justification based on feedback from the stakeholder and business needs.





- Ensuring that the service demand can be covered and that the service provided to the End Customer is scalable.

- Representing Service Requests

Qualifications

Required Skill

- Perform SAP system administration, and troubleshooting for ABAP and Java stacks.

- Manage and support HANA and ASE databases, including performance tuning, backups, and recovery.

- Support Cloud Connector, BOBJ, Web Dispatcher, and other SAP components.

- Handle alerts, incidents, and outage management with proper root cause analysis and timely resolution.

- Positive understanding of Agile methodology and hands-on experience with JIRA.

- Strong BASIS knowledge with the ability to troubleshoot and resolve system issues effectively.

- Exposure to hyperscalars (e.g., AWS, Azure) is an added advantage.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 R&R_Outage & Alert Handling (India)
🏢 VARITE
📍 India