Job Purpose:

To manage the end-to-end renewal of GPS/vehicle tracking subscriptions, proactively contact customers before expiry, collect renewal payments, retain existing customers, and ensure uninterrupted GPS tracking services.

Key Responsibilities:

- Maintain a database of GPS subscriptions with expiry dates, vehicle numbers, IMEI numbers and customer details.
- Contact customers before subscription expiry through phone, WhatsApp, SMS and email.
- Share renewal plans, pricing, quotations and payment details.
- Follow up with customers for pending/overdue renewal payments.
- Convert expired or inactive GPS subscriptions into renewed subscriptions.
- Handle customer objections related to price, service quality, device issues and renewal terms.
- Coordinate with the technical/support team for GPS device or tracking-platform issues affecting renewal.
- Update every customer interaction, commitment and payment status in CRM/ERP.
- Coordinate with Accounts/Finance to verify payments and invoices.
- Identify customers at risk of cancellation and take retention actions.
- Recommend upgrades such as longer-duration plans, additional vehicles or fleet subscriptions where appropriate.
- Maintain daily follow-up sheets and renewal pipeline.
- Prepare daily/weekly/monthly reports covering:
- Total subscriptions due
- Renewed subscriptions
- Pending renewals




- Expired subscriptions
- Collection amount
- Renewal conversion %
- Customer churn
- Escalate long-pending or high-value accounts to the manager.
- Ensure renewal is processed before expiry wherever possible to avoid service interruption. Similar GPS renewal operations commonly emphasize proactive reminders, payment follow-up and continuity of service.

Required Skills
- Excellent Tamil/Telgu/Kannada/Malyalam
- Solid telephone/WhatsApp follow-up skills
- Sales and negotiation ability
- Customer retention skills
- Basic knowledge of GPS/vehicle tracking services
- MS Excel / Google Sheets
- CRM/ERP knowledge
- Good follow-up and documentation skills
- Target-oriented approach
- Ability to handle objections professionally

Qualification Minimum: 12th Pass / Graduate

Preferred: Graduate in any discipline

Experience:

1–3 years in telecalling, customer retention, sales, collections, subscription renewals or GPS/telematics industry.

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:
- Tamil (Preferred)
- Telugu (Preferred)
- Kannada (Preferred)
- Malayalam (Preferred)

Work Location: In person

📌 Renewals Executive (Gurugram)
🏢 ICCS
📍 Gurugram