Company Name: VARITE India Private Limited

About The Client:

Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.

About The Job:

- The Regional IT Service Delivery Lead is a senior leadership role responsible for owning end-to-end IT service delivery across India and the wider APMEA region.
- The role will lead geographically dispersed support teams, drive service excellence across Level 1 and Level 2 operations, and act as the primary IT leadership interface for regional business stakeholders.

Essential Job Functions:

- Own end-to-end IT service delivery across India and APMEA locations.
- Act as the primary regional escalation point for P1 and P2 incidents.
- Lead and manage multi-country IT support teams across different locations and time zones.
- Own performance management, career development and succession planning.
- Drive SLA, KPI, ITIL, incident, problem and escalation management.
- Lead Major Incident Management, Root Cause Analysis and Post Incident Reviews.
- Drive service reporting, KPI dashboards, ticket deep dives and continuous improvement.
- Manage regional vendor and partner relationships and performance against KPIs.
- Manage service governance, SLAs, BLAs, operational reporting and customer satisfaction.
- Lead IT transformation and change management initiatives across the region.
- Partner with senior business stakeholders and IT leadership across India and APMEA.
- Drive adoption of AI,



automation and AIOps capabilities within IT service delivery.

Qualifications:

Required Skills & Experience

- 10+ years of progressive IT Service Delivery / Application Support experience.
- Minimum 3 years of people management / team leadership experience.
- Experience managing geographically distributed or multi-country teams.
- Strong understanding of Infrastructure and End User Computing (EUC) service delivery.
- Strong knowledge of ITSM processes and tools such as ServiceNow, Remedy, SD+, ManageEngine or equivalent.
- Strong knowledge of networking, desktop engineering and datacentre technologies.
- Experience supporting desktops, laptops and printers in distributed environments.
- Advanced Power BI and Excel reporting capabilities.
- Experience with AI/ML tooling for IT operations and automation.
- Strong stakeholder management and executive communication skills.
- Experience managing vendors, partners, budgets and service governance.

Certifications
- ITIL Intermediate – Required
- CompTIA A+ – Required
- AZ-900 – Microsoft Azure Fundamentals
- MS-900 – Microsoft 365 Fundamentals
- Azure Active Directory Administration
- CCNA – Preferred

How to Apply:



Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards:

Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a valuable fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Regional IT Service Delivery Lead / Team & Service Desk Manager (Gurugram)
🏢 VARITE
📍 Gurugram