Job Summary

We are looking for a friendly, professional and customer-focused Front Office Executive to manage the front desk and ensure a smooth experience for guests, residents and visitors. The ideal candidate should have excellent communication skills, a pleasant personality and the ability to handle multiple responsibilities in a fast-paced hospitality environment.

Key Responsibilities

- Welcome and assist guests, residents and visitors with a warm and qualified approach.

- Handle check-in and check-out processes and maintain accurate guest records.

- Manage front desk calls, enquiries, bookings and visitor requests.

- Provide information about property facilities, services and available offerings.

- Coordinate with housekeeping, maintenance and other internal teams to resolve guest requests.

- Handle customer complaints and ensure timely resolution or escalation.

- Maintain daily front-office reports, registers and relevant documentation.

- Manage payments, receipts and basic billing/invoicing activities as required.

- Monitor guest/resident requests and follow up to ensure customer satisfaction.

- Maintain a clean,



organised and professional front-office environment.

- Support the team with day-to-day administrative and operational activities.

Required Skills

- Excellent verbal and written communication skills.

- Good customer service and interpersonal skills.

- Pleasant personality and professional appearance.

- Basic knowledge of MS Office / Excel.

- Ability to handle multiple tasks and work under pressure.

- Good problem-solving and coordination skills.

- Comfortable working in rotational shifts, including weekends/holidays.

Eligibility

- Any Graduate / Diploma in Hospitality, Hotel Management or related field.

- 47 years of experience in Front Office, Reception, Guest Relations, Hospitality or Customer Service.

- Strong experience in handling guests/residents, front-office operations and customer queries.

- Candidates with experience in hotels, serviced apartments, co-living, residential communities or hospitality businesses are preferred.

- Excellent communication, interpersonal and customer-handling skills.

📌 Receptionist / Front Office Executive (Mangalagiri)
🏢 Promac HR Solutions
📍 Mangalagiri