Job Summary The Receptionist & CRE will be responsible for managing the dealership front desk, welcoming customers, handling calls and enquiries, coordinating with the Sales Team, managing customer leads, and ensuring a smooth and professional customer experience. The role will involve both front-office responsibilities and customer relationship management.

Key Responsibilities

- Welcome and greet customers and visitors professionally at the dealership.

- Handle incoming calls and direct them to the concerned department or Sales Consultant.

- Attend customer enquiries through calls, walk-ins, messages, and other channels.

- Understand customer requirements and coordinate with the Sales Team accordingly.

- Register showroom visitors and maintain proper customer records.

- Manage and update customer leads in the CRM.

- Follow up with customers regarding enquiries, quotations, test drives, bookings, and deliveries.

- Coordinate and schedule customer appointments and test drives.

- Ensure timely allocation and follow-up of leads with Sales Consultants.

- Coordinate with Sales, Finance, Insurance, Service, and other departments as required.

- Keep customers updated regarding booking, documentation, vehicle status, and delivery timelines.

- Handle basic customer queries and coordinate with the concerned team for resolution.

- Conduct post-sales follow-up and collect customer feedback.

- Maintain daily records of calls, leads, walk-ins,



follow-ups, and customer interactions.

- Prepare daily/weekly MIS reports as required.

- Maintain a professional and welcoming reception area.

- Handle visitor registers, courier/document receipt, and other front-office activities.

- Support customer retention, repeat business, and referral activities.

- Ensure excellent customer service and a positive dealership experience.

- Perform other duties assigned by management from time to time.

Required Skills

- Excellent communication and interpersonal skills.

- Pleasant personality and professional appearance.

- Strong customer-handling skills.

- Good telephone etiquette.

- Strong follow-up and coordination skills.

- Good knowledge of MS Office and Excel.

- Basic knowledge of CRM software.

- Valuable convincing and relationship-management skills.

- Strong organizational and time-management skills.

- Customer-focused and target-oriented approach.

Qualification & Experience

- Qualification: Graduate in any discipline.

- Experience: 1–3 years of experience in Reception, Front Office, CRM, Customer Service, Telecalling, or Automobile Sales.

- Experience in a car dealership/automobile industry will be an added advantage.

- Freshers with excellent communication and customer-handling skills may also be considered.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receptionist & CRE (Indore)
🏢 Bhopal Motors
📍 Indore