Job Description
Role Purpose
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nThe Client Experience Executive is responsible for delivering exceptional customer experiences while building and nurturing long-term relationships with AMPM’s premium and high-value clientele.
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nThis role acts as the primary bridge between the brand and its customers, ensuring seamless communication, personalized engagement, proactive issue resolution, and consistent luxury service standards across all customer touchpoints.
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nThe position combines customer relationship management, luxury clienteling, CRM operations, fashion understanding, and service excellence to strengthen customer loyalty, retention, and brand advocacy.
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n This is not merely a customer support role. It is a relationship-building and brand experience role that directly contributes to customer satisfaction, retention, and AMPM’s premium market positioning.
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nThe Client Experience Executive serves as a custodian of:
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- Customer Satisfactionn
- Client Retentionn
- HNI Relationship Managementn
- CRM Excellencen
- Brand Experience Consistencyn




- Customer Loyalty & Advocacyn
- Luxury Service Standardsn

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n Key Responsibilities:
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n A. Client Experience & Service Excellence
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- Deliver exceptional customer experiences across all customer touchpoints.n
- Manage customer inquiries, concerns, complaints, and requests with professionalism and empathy.n
- Ensure timely and effective issue resolution while maintaining luxury service standards.n
- Maintain a high level of customer satisfaction through proactive engagement and follow-up.n
- Handle escalations efficiently and coordinate with internal teams for resolution.n

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n B. HNI Client Relationship Management
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- Build and nurture long-term relationships with high-value and premium clientele.n
- Deliver personalized customer engagement and clienteling initiatives.n
- Understand customer preferences, purchase history, and lifestyle requirements.n
- Conduct proactive outre

📌 Client Experience Executive (Noida)
🏢 ampm
📍 Noida