- Quality culture: Setting the program's quality culture
- Quality agreements: Providing guidelines to support the implementation of quality agreements
- Quality management system (QMS): Providing training and mentoring associates in the quality department, and administering policies and procedures, quality records, and external certifications
- Quality performance: Measuring and analyzing quality performance
- Supplier quality: Providing strategic direction and vision for supplier quality, and validating processes
- Production quality: Ensuring that production quality standards are met
- Process monitoring: Monitoring and auditing processes, materials, and product testing
- Quality defects: Analyzing quality defects and deviations, and identifying deficiencies or gaps
- Quality initiatives: Identifying strategic and productivity initiatives to improve quality and velocity
- Staff: Hiring and nurturing "best in industry"