Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Quality Checks involve the process of reviewing and inspecting products or services to ensure they meet specified standards and requirements. This can include testing, measuring, and verifying various aspects of the product or service. The goal is to identify and correct any defects or issues before they reach the customer.

Effective quality checks help maintain high standards, improve customer satisfaction, and reduce the risk of returns or complaints. They are essential for maintaining the reputation and reliability of a business.

Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.



Establish processes to audit/validate current control effectiveness and drive improvements wherever required.

What are we looking for

- Microsoft Excel

- Microsoft PowerPoint

- Workforce Analytics

- Workforce Experience Analytics

- Adaptable and flexible
- Ability to perform under pressure

- Written and verbal communication

- Ability to meet deadlines
- Ability to work well in a team

Roles and Responsibilities:

- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on recent assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Quality Assurance Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru