09 Sep
|
PEOPLEOCITY
|
Goregaon West
09 Sep
PEOPLEOCITY
Goregaon West
Key Responsibilities:
Monitor and evaluate calls, emails, and back-office processes as per quality standards
Share actionable feedback with employees to improve performance
Identify gaps in quality and recommend process improvements
Create and deliver soft skill and process related training and refreshers with assessments and feedback
Prepare QA scorecards, reports, and performance dashboards
Conduct quality audits and participate in calibration sessions
Ensure adherence to client and internal compliance standards
Requirements
Soft Skills:
Robust verbal and written communication
Good coaching and feedback skills
Attention to detail
Positive attitude and team collaboration
Problem-solving ability
Requirements:
Graduate with 1–2 years QA experience
Strong communication & coaching skills
📌 Quality Analyst (Goregaon West)
🏢 PEOPLEOCITY
📍 Goregaon West