Responsibilities

In-warranty Part failure analysis and claims from suppliers.

- Daily Complaint Review and analysis.
- Close Co-ordination with service team for DOA cases detailing.
- Monthly monitoring/reporting of market defect ratio using ladder chart.
- Daily market complaint review and analysis.
- 2 way monitoring of market failure parts to review effectiveness of actions taken.
- Dealer visits and customer calling for new product feedback.
- Technical training to field technicians for skill enhancement.
- Recording of lessons learnt from field complaint and ensure same to be considered during new product development.
- Professional excellence in Part failure analysis with CFT and formulation of countermeasure plan.




- Early identification of potential field failures

Market defect simulation

1. Market complaint and defect analysis
2. Ladder chart for monitoring of market defect ratio
3. Warranty defect ratio and warranty cost monitoring for 1 year, 5 years and 10 years warranty components.

Qualifications

Work Experience & Education Requirements

- Bachelor’s degree in engineering
- 7 + Years of experience in Incoming quality management
- Robust knowledge of quality management systems (ISO 9001, Quality tools, FMEA, 8D, SPC, GD&T;, BIS etc.)

📌 QCA_Outgoing Quality_9 (1058) (Uttarakhand)
🏢 Havells
📍 Uttarakhand