Job Description
Experience: 3+years Location: Noida Send resumes to: [email protected] with below details: Name: Exp: CTC: ECTC: Notice period: Current location: We are looking for an expert in Professional Services Team to help build and deploy AI Observability solutions. This role sits at the intersection of product engineering, professional services, and pre-sales support. The candidate will work closely with the engineering and development teams to shape AI Observability product features, and will also engage directly with customers through workshops, requirement discussions, solution deployment, and UAT to ensure these capabilities solve real-world problems for running AI/ML and GenAI applications in production. Job Duties Professional Services • Lead and participate in discovery workshops with customers to understand their AI Observability requirements (monitoring, tracing, evaluation, cost/latency tracking, model/agent performance, RAG pipeline visibility, etc.). • Create solution designs and deployment plans. • Configure, customize,



and deploy AI Observability products/solutions within customer environments. • Act as a trusted technical advisor to customers throughout implementation and then in operations as well, ensuring successful adoption. Should be available to provide escalated support in operations. • Document solution architecture, configurations, and deployment guides for customer and internal use. Product & Engineering Collaboration • Work closely with the engineering/development team on the design and development of AI Observability related product features. • Research industry trends, emerging tools, and competitive products in the AI Observability / LLM Observability space to support product roadmap planning. • Translate customer and market insights into transparent, actionable Product Requirement Documents (PRDs). • Perform User Acceptance Testing (UAT) as part of product release cycle and provide structured feedback to the development team

📌 Consultant_AI Observability (Kurukshetra)
🏢 HCLSoftware
📍 Kurukshetra