Job Description Key Responsibilities: -
n
n
- n
-
n Monitor, evaluate, and score inbound/ outbound calls as per defined quality parametern
- sProvide constructive feedback and coaching to agents to improve performancn
- eIdentify gaps in communication, process adherence and customer handlinn
- gPrepare and maintain quality reports, dashboards and analysis for leadershin
- pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FCn
n
n R
n Qualification require
n
n
- n
- d:
n Graduate in any strn
- eamMinimum 1-3 years of exp as a quality analyst in domestic real estate procn
n
ess
📌 Quality Analyst (Jaipur)
🏢 TP
📍 Jaipur