Program Support Executive (PSE) Educational Qualification

- • Graduate in any discipline (Science/Healthcare preferred).

- • Diploma or certification in Healthcare or Allied Sciences will be an added advantage.

Experience

- • 6 months to 1 year of experience in customer service, healthcare coordination, patient support, telecalling, or medical device demonstration.

- • Freshers with a Science/Healthcare background and good communication skills may also be considered. Key Responsibilities

- • Contact and enrol patients into the Patient Support Program.

- • Verify prescriptions and patient documents as per program guidelines.

- • Create and maintain patient records in the CRM system.

- • Schedule HCP consultations, device demonstrations, and follow-up calls.

- • Conduct regular follow-up calls and provide program-related support to patients.

- • Explain and demonstrate the proper usage of respiratory medical devices through virtual or in-office sessions.





- • Maintain accurate documentation of patient interactions and program activities.

- • Identify and escalate Adverse Events (AEs) and Product Complaints as per SOP.

- • Coordinate with internal teams to ensure smooth program execution.

- • Share approved educational materials and program updates with patients via approved channels.

- • Ensure compliance with company policies and maintain patient confidentiality.

Skills Required

- Good communication and interpersonal skills.
- Customer-focused with solid coordination and organizational abilities.
- Proficiency in MS Office, CRM software, and telecalling tools.
- Ability to maintain accurate documentation and manage multiple tasks.

Salary - 18k to 20k

Working Days - Monday to Saturday | 9:00 AM – 6:00 PM (Work From Office)

📌 Program Support Executive (Mumbai)
🏢 Panarkis
📍 Mumbai