Company Name: VARITE India Private Limited

About The Client

Leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.

Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends. We help our customers define and implement strategies to create inclusive and equitable workplaces.

Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution. Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America.

The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles.

About The Job:

- Accountable for the delivery of all Hays contracted services to client in India, including end-to-end operational delivery, contract adherence, SLA/KPI success, client cost saving targets, risk and issues management, account growth, evolution of the service and acting as the 'face' of the Hays service to client and internally within Hays.

Essential Job Functions:

Leadership & People Development

- Shape a high-performance culture aligned with MS and Hays values and lead by example.
- Establish and communicate a clear account vision to engage and motivate the team.
- Develop a strategic approach to attracting,



recruiting and developing account team talent and ensure that effective succession plans are in place.
- Manage individual and team performance effectively by clearly communicating expectations, monitoring KPIs and objectives, providing regular coaching and feedback, rewarding and recognising employees and addressing poor performance.
- Lead management and other account team meetings.

Client Relationship Management & Account Development
- Build strong, effective working relationships with MS stakeholders across the business.
- Support setting the strategic direction for the account in partnership with senior MS stakeholders and Hays account leadership.
- Ensure the service in India meets MS's strategic and operational objectives.
- Identify account growth opportunities and develop action plans to capitalise on these.
- Provide specialist expert advice, support and recommendations to MS stakeholders on market conditions including competitor activity, skills availability, and salary benchmarking.

Operational Management
- Accountable for the smooth day-to-day running of the contractually agreed service for India.
- Take a hands-on approach to ensure the team are on top of all requirements and are meeting MS service expectations.
- Accountable for the preparation of accurate reports and presenting findings and trends to MS including participating in Quarterly Business Reviews.
- Responsible for ensuring that all contractual SLA and KPI targets are met.
- Drive continuous improvement and quality management, including recognising, mitigating and monitoring risks, managing issues, and analysing and addressing the root causes of recurring issues.
- Review and follow up customer feedback, identifying areas for improvement and initiating remedial action as required.
- Ensure SOPs are documented, up-to-date and adhered to by the team.

Compliance & Data Integrity
- Ensure the account team adhere to all relevant MS and Hays policies, procedures, recruitment methodologies and service delivery standards.




- Ensure the service is compliant with all legislative requirements and proactively inform MS stakeholders of upcoming changes to legislation.
- Ensure all MS audit requirements are completed accurately and in a timely manner.
- Champion the use of Fieldglass, clearly communicate data integrity expectations and ensure the account team comply.

Qualifications:

Knowledge, Skills & Competencies

- Demonstrate behaviours which support the Hays and MS values.
- Excellent relationship management and networking skills.
- Strong influencing and negotiation skills.
- Strong problem solving and escalation management skills.
- Present with impact and facilitate meetings and workshops effectively.
- Business acumen.
- Implement effective and creative recruitment strategies.
- Manage change effectively.
- Recognise and manage risk.
- Interpret data to understand and drive performance.
- Lead and motivate others.
- Coaching and mentoring skills.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a positive fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Program Manager (Bengaluru)
🏢 VARITE
📍 Bengaluru