Key Responsibilities
- Lead end-to-end production support for telecom applications.
- Troubleshoot high severity issues, perform RCA, and ensure system stability.
- Collaborate with internal teams, external partners, and business stakeholders.
- Improve monitoring, automation, and incident response processes.
Required Skills
- Robust telecom domain knowledge (especially cable modem provisioning/activation).
- Hands on expertise in Python, SQL, and debugging application issues.
- Good understanding of AWS services (EC2, S3, RDS, IAM).
- Solid experience with EKS/Kubernetes and debugging pods/logs.
- Proficiency with Datadog (APM, logs, metrics, dashboards).
- Excellent communication and stakeholder management skills.
Preferred
- Knowledge of CI/CD pipelines, REST APIs and microservices.
Mandatory skills*
Strong telecom domain knowledge (especially cable modem provisioning/activation), Python, SQL, AWS, EKS/Kubernetes, Datadog
Desired skills*
CI/CD pipelines, REST APIs,
Microservices
ECMS REQ ID
556502
Project Location 1
KRNK | BANGALORE
Project Location 2
MAH | PUNE
Project Location 3
KER | TRIVANDRUM
Project Location 4
TN | CHENNAI
Delivery SPOC
-
Relevant Experience
8
Mandatory skills
Mandatory skills*
Strong telecom domain knowledge (especially cable modem provisioning/activation), Python, SQL, AWS, EKS/Kubernetes, Datadog
Desired skills
Desired skills
CI/CD pipelines, REST APIs, Microservices
Domain (Industry)
Telecom (Cable Modem Activation/Provisioning)
BGC (Before onboarding / After onboarding)
PreOB
Total Experience (Ex. 5-7 Years)
8-10
BGC Details
Before Onboarding
BGC Vendor
-
Mode of Interview
Face to Face
WFO / WFH / Hybrid
Hybrid
Please enter shift timings
12 PM – 10 PM IST
Shift Timings
Afternoon
📌 Production support lead (India)
🏢 Clifyx
📍 India