Support Engineer

Location: - Trivandrum, Kerala

Experience: - 1–3 years

About the Role

We are looking for a Support Engineer to provide both Technical and Business Support to our global customers.The role requires someone who can understand customer issues, investigate technical problems, understand business requirements and work closely with internal teams to deliver effective solutions.

Key Responsibilities

- Provide technical and business support to customers
- Troubleshoot application, data and system-related issues
- Analyse data and use Microsoft SQL for troubleshooting
- Understand customer business processes and requirements
- Coordinate with development and product teams to resolve issues
- Participate in customer calls and provide clear, professional communication
- Document issues and solutions
- Support customers across different time zones and work in shifts when required




- Travel to customer locations when required

What We're Looking For

- 1–3 years of experience in technical/application support
- Well versed in communications through email, phone with customers
- Good knowledge of Microsoft SQL and database troubleshooting
- Strong analytical and problem-solving skills
- Ability to understand both technical issues and business requirements
- Excellent English & Malayalam written and oral communication
- Knowledge of Tamil and/or Hindi is an advantage
- Good customer-handling and interpersonal skills
- Patient, proactive and ownership-driven
- Comfortable working in a fast-paced startup workplace
- Willingness to work shifts and travel when required

📌 Product Support Engineer (Thiruvananthapuram)
🏢 Wybe Next Technologies
📍 Thiruvananthapuram