Product Owner - AI & Digital Experience

Relevant Experience: 5 Yrs

Location: KRNK | BANGALORE| MAH | PUNE| TELANGANA | HYDERABAD

Pan India (Hybrid)

Vendor Rate: 7092.00 – 9704.00 /Day Job Title*: Product Owner

*

- We are seeking experienced Product Owners to support strategic healthcare digital transformation initiatives focused on AI-driven member engagement, care management, and digital self-service experiences
- Own and manage the product backlog, ensuring alignment with business goals, customer needs, and delivery priorities
- Collaborate with business stakeholders, technology teams, UX designers, and architects to define product vision, roadmap, and requirements
- Lead requirements gathering, story writing, acceptance criteria definition, and sprint planning activities
- Drive AI-powered solutions including virtual assistants, conversational AI, intelligent agents, and automation capabilities
- Partner with cross-functional teams to improve customer engagement, digital experiences, and operational efficiency
- Analyze business processes and identify opportunities for call deflection, self-service automation, and enhanced customer interactions
- Facilitate product demonstrations, stakeholder reviews, and decision-making sessions
- Monitor product performance, adoption metrics, and customer feedback to drive continuous improvements
- Support integration of digital experiences across web, mobile, and enterprise platforms
- Ensure delivery of scalable, compliant, and customer-centric healthcare solutions

Mandatory skills*

- Own and manage the product backlog, ensuring alignment with business goals, customer needs, and delivery priorities
- Collaborate with business stakeholders,



technology teams, UX designers, and architects to define product vision, roadmap, and requirements
- Lead requirements gathering, story writing, acceptance criteria definition, and sprint planning activities
- Drive AI-powered solutions including virtual assistants, conversational AI, intelligent agents, and automation capabilities
- Partner with cross-functional teams to improve customer engagement, digital experiences, and operational efficiency
- Analyze business processes and identify opportunities for call deflection, self-service automation, and enhanced customer interactions
- Facilitate product demonstrations, stakeholder reviews, and decision-making sessions
- Monitor product performance, adoption metrics, and customer feedback to drive continuous improvements
- Support integration of digital experiences across web, mobile, and enterprise platforms
- Ensure delivery of scalable, compliant, and customer-centric healthcare solutions

Desired skills*

- Experience with Optum Health or healthcare consumer platforms preferred
- Experience as a Product Owner in care management, population health, value-based care (VBC), or patient engagement programs
- Exposure to AI solutions, virtual assistants, ChatGPT/LLM-based capabilities, or digital health innovations




- Strong communication and stakeholder management skills
- Experience working in Agile/Scrum environments
- Knowledge of contact center operations, customer service workflows, and call deflection strategies
- Experience implementing AI agents, chatbots, voice bots, or conversational AI solutions
- Familiarity with digital front-door experiences, customer acquisition, and self-service platforms
- Robust understanding of customer journey optimization and digital engagement

Mandatory skills

- Own and manage the product backlog, ensuring alignment with business goals, customer needs, and delivery priorities
- Collaborate with business stakeholders, technology teams, UX designers, and architects to define product vision, roadmap, and requirements
- Lead requirements gathering, story writing, acceptance criteria definition, and sprint planning activities
- Drive AI-powered solutions including virtual assistants, conversational AI, intelligent agents, and automation capabilities
- Partner with cross-functional teams to improve customer engagement, digital experiences, and operational efficiency
- Analyze business processes and identify opportunities for call deflection, self-service automation, and enhanced customer interactions
- Facilitate product demonstrations, stakeholder reviews, and decision-making sessions
- Monitor product performance, adoption metrics, and customer feedback to drive continuous improvements
- Support integration of digital experiences across web, mobile, and enterprise platforms
- Ensure delivery of scalable, compliant, and customer-centric healthcare solutions

(Shift: General)

📌 Product Owner - AI & Digital _ Infosys (India)
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