Description

- Defining new products, processes and documenting of processes related to the loan life-cycle
- Improvement in end-to-end login-to-disbursement turnaround time
- Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
- Taking complete ownership of user experience across all our products
- Driving digital penetration of customers through various initiatives and projects
- Enhanced the data collection process with some validations to reduce the overall TAT
- Gain a deep understanding of customer experience, identify and fill product gaps and generate recent ideas that grow market share,



improve customer experience and drive growth
- Research new technological trends so as to figure out how to incorporate them into products
- Facilitate team input into various stages of product development and design
- Define and analyze performance metrics & prepare project status and feature
- Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk
- Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems.

📌 Product Head - Education Loans - RFB - Mumbai - Goregaon (E) - SM
🏢 Tata Capital
📍 Mumbai