Jo b Description

- To support the operational delivery of the invoice processing activity of the client

- Provide a quality check function for the team, supporting a culture of continuous improvement to not only meet, but exceed the service standards set by the Service Level Agreement while working to improve process controls and process efficiencies.

- Ensures that the daily activities within his/her Teams responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.

- Help monitor daily workload of team addressing bottlenecks and ensuring payments are processed within SLA

- Provide Quality check for invoices processing, releasing holds and monitoring performance on accuracy

- Ensure compliance to Internal Audit

- Monitor and ensure compliance to standard processes ensuring that any deviations from process are appropriately escalated and monitored to reduce risk





- Escalate unresolved issues to reporting manager and perform other duties as requested by the Manager

- Makes decisions on process issues / queries and sensitive individual cases

- Ensures knowledge and best practice sharing, captures and documents teams collective knowledge.

- First contact person for team members in any matters.

- Ensures cross-training and knowledge sharing within the Team.

- Supporting team in Process of more complex transactions and producing outputs in invoice processing, T&E;, Payment, Service Desk Activities

- Demonstrate leadership skills and develop recent employees

- J ovide excellent customer service to all stakeholders, including vendors, facilities and colleaguesJ

📌 Procure To Pay | 7 yrs To 10yrs | Chennai
🏢 Capgemini
📍 Chennai