Company Overview

Tata Business Hub is a digital organization setup by TATA Group to holistically addressing the needs of Emerging Businesses. Tata Business Hub is focusing on Micro, Small and Medium Enterprises and providing them with a Digital B2B platform ‘nexarc’. The intent of ‘nexarc’ is to provide access to information, opportunities, products, solutions and services to Emerging Businesses. ‘’nexarc’ also establishes connects between Tata Group Companies/ other large Corporates and Emerging Businesses.

Roles/Responsibilities

· Responsible for creating, owning and improving industry-leading processes and best practices for delivering customer excellence

· Understand process requirements of each financial offering like bill discounting, business loans, credit cards, etc.

· Prepare detailed process documentation - SOPs, Procedure Manuals etc.

· Closely work with various verticals and ensure standard/common process for same activities.

· Creating UAT plan and conducting UAT on behalf of users

· Define success matrices and ensure data capturing for the same

· Regular reporting and monitoring of success matrices

· Identify process gaps and bridge them with relevant stakeholders

· Create and nurture a culture of innovation and process improvement

· Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Required Skills

· Innovative thinking





· Analytical mindset and problem-solving approach

· Ability to visualize end to end process with nitty-gritty

· Excellence process documentation skills

· Strong with data analysis and program management

· Strong cross-group collaboration and communication skills

· Must take full ownership and be accountable for the deliverables

· Must be passionate to create something innovative and set industry benchmarks

Experience Level

· 5+ years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain

· Experience in streamlining and automation of inbound and outbound communication channels

Educational Background

· MBA/B.Tech from Tier 1 college

· Certifications in Six Sigma/ PMP/ ITIL will be an added advantage

Location

· Delhi NCR The Tata Group has consistently created enterprises that laid the foundation of India’s growth. Driven by this pioneering spirit, the Group is putting together a leading-edge technology organization to develop a digital B2B platform, nexarc, that addresses the needs of India's fastest growing MSME segment and link them with the large companies to create exponential value for each other. The intent of this B2B platform is to develop a recent roadmap of products and services that can be offered to the millions of small and medium businesses in India.

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📌 Process Excellence Champion – Financial Services (Delhi)
🏢 Tata nexarc
📍 Delhi