Position Overview:

The person holding this role would be required to manage mainly the SaaS Application being used within Jeebly, including but not limited to CRM / Help Desk or service desk management tools / Call Center Applications (Zoho, FreshWorks, FreshSales, FreshDesk &

- Genesys), and assist Jeebly to make full use of such applications to ensure maximum productivity & process efficiency.

- CRM Administration - Manage the overall CRM platform, set up users, customize fields, ensure data integrity, and build process automations.

- Workflow Design - Design, build, and maintain complex automated workflows, integrations (APIs), and custom scripts for marketing, sales, and service across Jeebly. Creation of automated sequences for lead handoffs, follow-ups, onboarding, customer service & much more.

- Process Mapping - Map out current business processes, identify bottlenecks, and design new automated workflows to improve efficiency and collaboration across Jeebly.

- Sales Operations - Focuses on automating the sales pipeline,



lead scoring, forecasting, and sales performance tracking.

- Marketing Operations - Manage marketing automation platforms, email campaign setup, lead nurturing sequences, and campaign tracking.

- Customer Service Automation (Internal &
- External) - Implements chatbots, automated support tickets, and service workflows to enhance customer support efficiency across Jeeblys ecosystem.

- Data Management - Ensure data integrity, automate data entry processes, data cleansing and syncing across systems for a unified clean view for decision making.

- Reporting &

- Analytics - Set up automated dashboards to track performance and insights.

- Integrations - Connecting the CRM & other applications with business tools to ensure unified views for the leadership teams.

- Training &

- Support - Training users on recent automated processes and systems.

📌 Process Automation Manager (Noida)
🏢 Jeebly Technologies
📍 Noida