Company Name: VARITE India Private Limited

About The Client

We are a technology consulting and services company with 11, 500+ associates in 30+ global locations. More than 145 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

About the Job

- We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in the IT Service Management (ITSM) module.
- The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform.

- Responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform.
- This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals.

Essential Job Functions

Strategic Planning:

- Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
- Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.

Module Configuration and Customization:
- Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
- Stay abreast of ServiceNow updates and recent features to leverage the latest capabilities for improved efficiency and user experience.

User Story Definition and Prioritization:
- Work closely with business units to gather requirements and define user stories for enhancements and new features.
- Prioritize backlog items based on business value, strategic goals, and user needs.

Cross-functional Collaboration:
- Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.




- Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.

Change Management:
- Implement effective change management strategies to ensure smooth adoption of new features and processes.
- Provide training and documentation for end-users to maximize platform utilization.

Release Planning and Execution:
- Plan and manage product releases, coordinating with development, testing, and deployment teams.
- Monitor release progress and resolve any roadblocks or issues that arise during implementation.

User Acceptance Testing (UAT):
- Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing.
- Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs.

Continuous Improvement:
- Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains.
- Stay up to date with ServiceNow platform capabilities and industry best practices.

Stakeholder Engagement and Communication:
- Communicate project statuses, updates, and progress to stakeholders at various levels of the organization.
- Address questions, concerns, and feedback to ensure alignment and transparency.

Vendor Management:
- Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
- Evaluate and recommend third-party applications or integrations to enhance the platform.

Qualifications

- Experience: 12+ Years in IT, with a strong focus on ServiceNow ITSM and enterprise service management.
- Proven experience as a ServiceNow Product Owner with a focus on the ITSM module.




- Strong understanding of IT Service Management principles, ServiceNow platform capabilities, and best practices.
- Experience in strategic planning, roadmap development, and product lifecycle management within ServiceNow.
- Demonstrated ability to work collaboratively with cross-functional teams and stakeholders.
- Robust analytical, communication, and organizational skills.
- Experience with user story definition, backlog prioritization, change management, and UAT processes.
- Familiarity with vendor management and third-party application evaluation in the ServiceNow ecosystem.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Principal Lead- Service Now ITSM Consultant – Architect Level (Hyderabad)
🏢 VARITE
📍 Hyderabad