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PLM Support Engineer (Teamcenter)

Experience

8 to 13 Years

Location

Bangalore / Pune / Chennai / Hyderabad / Remote (as applicable)

Role Overview

We are looking for an experienced PLM Support Engineer to provide L2/L3 support for Teamcenter and other PLM applications. The candidate will be responsible for incident management, troubleshooting workflow issues, supporting CAD integrations, resolving production issues, and ensuring smooth PLM operations across global business functions.

Key Responsibilities

- Provide L2/L3 production support for Teamcenter PLM environments.
- Analyze, troubleshoot, and resolve incidents, service requests, and problem tickets within SLA timelines.
- Support Engineering Change Management (ECM/ECR/ECO) processes and workflows.
- Monitor and maintain PLM application performance and availability.
- Investigate workflow failures, dispatcher issues, dataset validation problems, and integration errors.
- Support BOM management, release processes, and lifecycle management activities.
- Work on CAD integrations such as NX, CATIA, SolidWorks, and related engineering systems.
- Perform Root Cause Analysis (RCA) and implement corrective actions for recurring issues.
- Coordinate with business users, development teams,



and global stakeholders to resolve critical production issues.
- Support user access management, release deployments, and setting maintenance.
- Generate support metrics, ticket trend analysis, and operational reports.
- Participate in change management, system upgrades, and enhancement activities.

Required Skills

- PLM Tools
- Teamcenter
- Aras Innovator
- SmarTeam (good to have)
- AWC
- ITK
- BMIDE
- CAD Integration
- NX
- CATIA
- SolidWorks
- Technical Skills
- L2/L3 Application Support
- Incident & Problem Management
- Workflow Configuration and Troubleshooting
- Engineering Change Management (ECM)
- BOM Management
- Production Support Operations
- Oracle SQL / Database Queries
- User Access Management
- System Monitoring
- RCA and Performance Analysis
- Soft Skills
- Excellent Communication Skills
- Stakeholder Management
- Customer Support Orientation
- Analytical Problem Solving
- Global Team Collaboration

Preferred Qualifications

- B.E./B.Tech in Mechanical Engineering, Computer Science, or related discipline.
- Experience in manufacturing, automotive, aerospace, or industrial engineering domains.
- Exposure to ITIL-based support processes.
- Experience supporting global users and distributed teams.

📌 Plm Teamcenter Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru