Company Name: VARITE India Private Limited

About The Client

Client is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm

Essential Job Functions:

- The Pega Support Engineer will act as the bridge between the business users and the core engineering team. Their responsibilities are categorized into Reactive Support (fixing what's broken) and Proactive Maintenance (preventing future breaks). To ensure clear responsibilities and avoid conflicts with existing positions, this role requires a defined RACI matrix.

Technical Troubleshooting & Resolution

- Problem Ticket Diagnosis: Utilize Pega Tracer, Live UI, and Clipboard to identify failures and errors. Fix if it's a configuration or infrastructure issue by getting it reviewed from the CFT owner, or assign it to the owning CFT Team.

- Integration Support: Monitor and troubleshoot failures in services and listeners to ensure seamless data flow between Pega and external systems.

Platform Monitoring & Health

- PDC Oversight: Daily monitoring of Pega Diagnostic Cloud (PDC) to identify high-priority alerts (PEGA0001 - long-running queries, PEGA0005 - slow database access).

- Monitor, Fix, Triage and Track PDC Errors: Create JIRA tickets for PDC exception. If related to NFR or configurations, fix them or assign them to the right CFT team. Track the closure of PDC tickets.

- Agent & Queue Management: Monitor background processes (Job Schedulers and Queue Processors) to ensure jobs and tasks are executing correctly.

- Log Analysis: Review Pega system logs and Alert logs to identify patterns of instability before they result in a system crash.





Release & Environment Stability

- Pega Support Tickets: Coordinate with Pega support to ensure timely closure of Pega SRs and support in their queries.

- Knowledge Management: Maintain a knowledge bank of common Pega errors and resolutions to empower L1 support and reduce ticket escalation.

- Deployment Support (Release Anchor): Assist the CFT team in deployment across environments (Dev → Stg → Prod).

Qualifications:

Required Skills To get the most out of this hire, they should focus on:

- PDC Mastery: Using Pega Diagnostic Cloud to identify issues, performance degradation, db bottlenecks etc.

- Debugging: Proficient with Tracer, Clipboard, and Live UI.

Experience with debugging Pega alerts and their fixes, working on DB aspects such as optimization, indexing, etc.

- Deployment: Managing deployment pipelines and ensuring "Guardrail" compliance during migrations.Experience with PDM

- Grafana Knowledge: (Good to have) Able to navigate pre-built dashboards to identify correlations between Pega incidents and system resources.

- Certifications: Pega Certified Senior System Architect (PCSA) is highly preferred.

- Pega cloud : Understanding of Pega cloud architecture, working with Pega cloud support

- Experience with Pega Logs and PLA

- Infrastructure: Understanding of JVM, memory,



cache, inbound/outbound traffic, certificates, etc, will be helpful.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a positive fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Pega Production Support Engineer (Bengaluru)
🏢 VARITE
📍 Bengaluru