- Welcome and assist patients and their attendants.
- Handle patient enquiries and provide accurate information.
- Coordinate with doctors, nurses, billing, pharmacy, laboratory and other departments.
- Attend to patient complaints and grievances professionally.
- Follow up on complaints and ensure timely resolution.
- Explain hospital procedures, services and facilities to patients.
- Maintain good communication and patient satisfaction.
- Assist patients with appointments, admissions and discharge-related queries.
- Collect patient feedback and prepare feedback reports.
- Escalate serious complaints to the concerned department/management.
- Maintain patient-relations records and daily reports.
- Ensure confidentiality of patient information.
- Support the hospital in improving patient experience.
Skills Required:
- Good communication and interpersonal skills.
- Patient-friendly and polite attitude.
- Good Tamil & English communication.
- Problem-solving and conflict-management skills.
- Basic computer knowledge.
- Ability to coordinate with multiple departments.
Qualification: Any Degree / Hospital Administration / Healthcare Management preferred. Experience: 1–3 years in hospital/healthcare or customer service preferred.