Back to jobs

New

Partnership Support Manager

Bangalore, India

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families.

Ethos is redefining how life insurance is bought, sold, and underwritten.

About The Role

Ethos is seeking an experienced and analytical leader to lead ,scale and support our Partnership Support team within the growing partner Experience organization at Ethos. This person will manage the day-to-day operations of the support team, drive process improvements, and ensure we’re delivering an exceptional experience for our partners. He/She will help create and support an inclusive and cohesive culture across the CX organization through coaching, 1:1s, and a partnership You will also be responsible for hiring, planning, and implementing scalable solutions that support the development and growth of the organization.

We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping scale the partner experience organization.

Duties And Responsibilities

- Own daily operations for a team of 40+ partner support reps (indirect reports); allocate workload and resolve escalations to hit SLA and TAT targets for first response and resolution
- Track team performance against CSAT, AHT, FCR%, and QC score trends; use your own analysis — not just a dashboard — to find where the team is losing time or quality
- Build and maintain support policies, procedures, and QA standards that scale as headcount grows
- Hire, coach, and develop reps and team leads through regular 1:1s and structured feedback, building a culture of ownership, accountability, and service excellence
- Act as the voice of our partners internally — surface what they're telling us, escalate recurring pain points, and make sure that feedback earns a seat at the table across CX, Product, and leadership discussions
- Champion AI-assisted tools (e.g. Claude, Copilot) within the team's workflows — directing where AI speeds up ticket resolution, QC, and reporting, while keeping human judgment in the loop for partner-sensitive calls
- Partner with CX leadership on goals and objectives; represent Partnership Support's priorities across the CX organisation

Qualifications And Skills

- 5 to 10 years of team management experience in Customer Support
- B2B support experience is a plus
- Experience leading high-volume, ticketing-based teams on Salesforce, ZenDesk, or Service Cloud
- Confident, empathetic leader who adapts management style to ambiguity and rapid change
- Comfortable doing root cause analysis yourself, not just reading what a dashboard tells you — you spot the problem before it's escalated to you
- Working comfort with AI tools (Claude or equivalent) as a manager, not a builder — able to direct their use and sanity-check AI-assisted output from the team
- Excellent communication and stakeholder management skills, with a partner-first mindset
- Bachelor's degree or equivalent preferred

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the , we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Create a Job Alert

Interested in building your career at Ethos Life? Get future opportunities sent straight to your email.

Create alert

Apply for this job indicates a required field

First Name*

Last Name*

Preferred First Name*

Email*

Phone

Country*

Phone*

244 results found

No results found

- Afghanistan+93
- Åland Islands+358
- Albania+355
- Algeria+213
- American Samoa+1
- Andorra+376
- Angola+244
- Anguilla+1
- Antigua &
- Barbuda+1
- Argentina+54
- Armenia+374
- Aruba+297
- Ascension Island+247
- Australia+61
- Austria+43
- Azerbaijan+994
- Bahamas+1
- Bahrain+973
- Bangladesh+880
- Barbados+1
- Belarus+375
- Belgium+32
- Belize+501
- Benin+229
- Bermuda+1
- Bhutan+975
- Bolivia+591
- Bosnia &
- Herzegovina+387
- Botswana+267
- Brazil+55
- British Indian Ocean Territory+246
- British Virgin Islands+1
- Brunei+673
- Bulgaria+359
- Burkina Faso+226
- Burundi+257
- Cambodia+855
- Cameroon+237
- Canada+1
- Cape Verde+238
- Caribbean Netherlands+599
- Cayman Islands+1
- Central African Republic+236
- Chad+235
- Chile+56
- China+86
- Christmas Island+61
- Cocos (Keeling) Islands+61
- Colombia+57
- Comoros+269
- Congo - Brazzaville+242
- Congo - Kinshasa+243
- Cook Islands+682
- Costa Rica+506
- Côte d’Ivoire+225
- Croatia+385
- Cuba+53
- Curaçao+599
- Cyprus+357
- Czechia+420
- Denmark+45
- Djibouti+253
- Dominica+1
- Dominican Republic+1




- Ecuador+593
- Egypt+20
- El Salvador+503
- Equatorial Guinea+240
- Eritrea+291
- Estonia+372
- Eswatini+268
- Ethiopia+251
- Falkland Islands+500
- Faroe Islands+298
- Fiji+679
- Finland+358
- France+33
- French Guiana+594
- French Polynesia+689
- Gabon+241
- Gambia+220
- Georgia+995
- Germany+49
- Ghana+233
- Gibraltar+350
- Greece+30
- Greenland+299
- Grenada+1
- Guadeloupe+590
- Guam+1
- Guatemala+502
- Guernsey+44
- Guinea+224
- Guinea-Bissau+245
- Guyana+592
- Haiti+509
- Honduras+504
- Hong Kong SAR China+852
- Hungary+36
- Iceland+354
- India+91
- Indonesia+62
- Iran+98
- Iraq+964
- Ireland+353
- Isle of Man+44
- Israel+972
- Italy+39
- Jamaica+1
- Japan+81
- Jersey+44
- Jordan+962
- Kazakhstan+7
- Kenya+254
- Kiribati+686
- Kosovo+383
- Kuwait+965
- Kyrgyzstan+996
- Laos+856
- Latvia+371
- Lebanon+961
- Lesotho+266
- Liberia+231
- Libya+218
- Liechtenstein+423
- Lithuania+370
- Luxembourg+352
- Macao SAR China+853
- Madagascar+261
- Malawi+265
- Malaysia+60
- Maldives+960
- Mali+223
- Malta+356
- Marshall Islands+692
- Martinique+596
- Mauritania+222
- Mauritius+230
- Mayotte+262
- Mexico+52
- Micronesia+691
- Moldova+373
- Monaco+377
- Mongolia+976
- Montenegro+382
- Montserrat+1
- Morocco+212
- Mozambique+258
- Myanmar (Burma)+95
- Namibia+264
- Nauru+674
- Nepal+977
- Netherlands+31
- New Caledonia+687
- New Zealand+64
- Nicaragua+505
- Niger+227
- Nigeria+234
- Niue+683
- Norfolk Island+672
- North Korea+850
- North Macedonia+389
- Northern Mariana Islands+1
- Norway+47
- Oman+968
- Pakistan+92
- Palau+680
- Palestinian Territories+970
- Panama+507
- Papua New Guinea+675
- Paraguay+595
- Peru+51
- Philippines+63
- Poland+48
- Portugal+351
- Puerto Rico+1
- Qatar+974
- Réunion+262
- Romania+40
- Russia+7
- Rwanda+250
- Samoa+685
- San Marino+378
- São Tomé &
- Príncipe+239
- Saudi Arabia+966
- Senegal+221
- Serbia+381
- Seychelles+248
- Sierra Leone+232
- Singapore+65
- Sint Maarten+1
- Slovakia+421
- Slovenia+386
- Solomon Islands+677
- Somalia+252
- South Africa+27
- South Korea+82
- South Sudan+211
- Spain+34
- Sri Lanka+94
- St. Barthélemy+590
- St. Helena+290
- St. Kitts &
- Nevis+1
- St. Lucia+1
- St. Martin+590
- St. Pierre &
- Miquelon+508
- St. Vincent &
- Grenadines+1
- Sudan+249
- Suriname+597
- Svalbard &
- Jan Mayen+47
- Sweden+46
- Switzerland+41
- Syria+963
- Taiwan+886
- Tajikistan+992
- Tanzania+255
- Thailand+66
- Timor-Leste+670
- Togo+228
- Tokelau+690
- Tonga+676
- Trinidad &
- Tobago+1
- Tunisia+216
- Turkey+90
- Turkmenistan+993
- Turks &
- Caicos Islands+1
- Tuvalu+688
- U.S.

Virgin

Islands+1

- Uganda+256
- Ukraine+380
- United Arab Emirates+971
- United Kingdom+44
- United States+1
- Uruguay+598
- Uzbekistan+998
- Vanuatu+678
- Vatican City+39
- Venezuela+58
- Vietnam+84
- Wallis &

- Futuna+681
- Western Sahara+212
- Yemen+967
- Zambia+260
- Zimbabwe+263

Location (City)

Resume/CV

Attach

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

What company do you currently work at?

What is your current job title?

Are you willing to work onsite in Bangalore?

Select...

Are/were you or anyone in your immediate family a government official?

Select...

If yes to the above question, what role and what governmental organization?

Please confirm whether the government official mentioned above has any direct or indirect association with Ethos, its employees, partners, or business dealings. If yes, please provide details.

Have you previously worked at or with Ethos or any of its affiliates or subsidiaries, in any capacity (full-time, part-time, contract, or intern)?

Select...

LinkedIn Profile

Do you have minimum 5+ years of experience in partner support experience roles?

Select...

Have you led a team handling a high volume of partner inquiries using a ticketing system (e.g., Salesforce Service Cloud, Desk, Zendesk)?

Select...

Do you have experience leading B2B or partner-focused support teams?

Select...

Do you have a minimum of 2 years of experience managing a support services team of 20+ members?*

Select...

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. Please refer to our US Resident Assisted Automated Decision Making Notice on our careers page for more details.

Learn more

Duties And Responsibilities

- Own daily operations for a team of 40+ partner support reps (indirect reports); allocate workload and resolve escalations to hit SLA and TAT targets for first response and resolution
- Track team performance against CSAT, AHT, FCR%, and QC score trends; use your own analysis — not just a dashboard — to find where the team is losing time or quality
- Build and maintain support policies, procedures, and QA standards that scale as headcount grows
- Hire, coach, and develop reps and team leads through regular 1:1s and structured feedback, building a culture of ownership, accountability, and service excellence
- Act as the voice of our partners internally — surface what they're telling us, escalate recurring pain points, and make sure that feedback earns a seat at the table across CX, Product, and leadership discussions
- Champion AI-assisted tools (e.g. Claude, Copilot) within the team's workflows — directing where AI speeds up ticket resolution, QC, and reporting, while keeping human judgment in the loop for partner-sensitive calls
- Partner with CX leadership on goals and objectives; represent Partnership Support's priorities across the CX organisation

Qualifications And Skills

- 5 to 10 years of team management experience in Customer Support




- B2B support experience is a plus
- Experience leading high-volume, ticketing-based teams on Salesforce, ZenDesk, or Service Cloud
- Confident, empathetic leader who adapts management style to ambiguity and rapid change
- Comfortable doing root cause analysis yourself, not just reading what a dashboard tells you — you spot the problem before it's escalated to you
- Working comfort with AI tools (Claude or equivalent) as a manager, not a builder — able to direct their use and sanity-check AI-assisted output from the team
- Excellent communication and stakeholder management skills, with a partner-first mindset
- Bachelor's degree or equivalent preferred

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the , we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

244 results found

No results found

- Afghanistan+93
- Åland Islands+358
- Albania+355
- Algeria+213
- American Samoa+1
- Andorra+376
- Angola+244
- Anguilla+1
- Antigua &
- Barbuda+1
- Argentina+54
- Armenia+374
- Aruba+297
- Ascension Island+247
- Australia+61
- Austria+43
- Azerbaijan+994
- Bahamas+1
- Bahrain+973
- Bangladesh+880
- Barbados+1
- Belarus+375
- Belgium+32
- Belize+501
- Benin+229
- Bermuda+1
- Bhutan+975
- Bolivia+591
- Bosnia &
- Herzegovina+387
- Botswana+267
- Brazil+55
- British Indian Ocean Territory+246
- British Virgin Islands+1
- Brunei+673
- Bulgaria+359
- Burkina Faso+226
- Burundi+257
- Cambodia+855
- Cameroon+237
- Canada+1
- Cape Verde+238
- Caribbean Netherlands+599
- Cayman Islands+1
- Central African Republic+236
- Chad+235
- Chile+56
- China+86
- Christmas Island+61
- Cocos (Keeling) Islands+61
- Colombia+57
- Comoros+269
- Congo - Brazzaville+242
- Congo - Kinshasa+243
- Cook Islands+682
- Costa Rica+506
- Côte d’Ivoire+225
- Croatia+385
- Cuba+53
- Curaçao+599
- Cyprus+357
- Czechia+420
- Denmark+45
- Djibouti+253
- Dominica+1
- Dominican Republic+1
- Ecuador+593
- Egypt+20
- El Salvador+503
- Equatorial Guinea+240
- Eritrea+291
- Estonia+372
- Eswatini+268
- Ethiopia+251
- Falkland Islands+500
- Faroe Islands+298
- Fiji+679
- Finland+358
- France+33
- French Guiana+594
- French Polynesia+689
- Gabon+241
- Gambia+220
- Georgia+995
- Germany+49
- Ghana+233
- Gibraltar+350
- Greece+30
- Greenland+299
- Grenada+1
- Guadeloupe+590
- Guam+1
- Guatemala+502
- Guernsey+44
- Guinea+224
- Guinea-Bissau+245
- Guyana+592
- Haiti+509
- Honduras+504
- Hong Kong SAR China+852
- Hungary+36
- Iceland+354
- India+91
- Indonesia+62
- Iran+98
- Iraq+964
- Ireland+353
- Isle of Man+44
- Israel+972
- Italy+39
- Jamaica+1
- Japan+81
- Jersey+44
- Jordan+962
- Kazakhstan+7
- Kenya+254
- Kiribati+686
- Kosovo+383
- Kuwait+965
- Kyrgyzstan+996
- Laos+856
- Latvia+371
- Lebanon+961
- Lesotho+266
- Liberia+231
- Libya+218
- Liechtenstein+423
- Lithuania+370
- Luxembourg+352
- Macao SAR China+853
- Madagascar+261
- Malawi+265
- Malaysia+60
- Maldives+960
- Mali+223
- Malta+356
- Marshall Islands+692
- Martinique+596
- Mauritania+222
- Mauritius+230
- Mayotte+262
- Mexico+52
- Micronesia+691
- Moldova+373
- Monaco+377
- Mongolia+976
- Montenegro+382
- Montserrat+1
- Morocco+212
- Mozambique+258
- Myanmar (Burma)+95
- Namibia+264
- Nauru+674
- Nepal+977
- Netherlands+31
- New Caledonia+687
- New Zealand+64
- Nicaragua+505
- Niger+227
- Nigeria+234
- Niue+683
- Norfolk Island+672
- North Korea+850
- North Macedonia+389
- Northern Mariana Islands+1
- Norway+47
- Oman+968
- Pakistan+92
- Palau+680
- Palestinian Territories+970
- Panama+507
- Papua Current Guinea+675
- Paraguay+595
- Peru+51
- Philippines+63
- Poland+48
- Portugal+351
- Puerto Rico+1
- Qatar+974
- Réunion+262
- Romania+40
- Russia+7
- Rwanda+250
- Samoa+685
- San Marino+378
- São Tomé &
- Príncipe+239
- Saudi Arabia+966
- Senegal+221
- Serbia+381
- Seychelles+248
- Sierra Leone+232
- Singapore+65
- Sint Maarten+1
- Slovakia+421
- Slovenia+386
- Solomon Islands+677
- Somalia+252
- South Africa+27
- South Korea+82
- South Sudan+211
- Spain+34
- Sri Lanka+94
- St. Barthélemy+590
- St. Helena+290
- St. Kitts &
- Nevis+1
- St. Lucia+1
- St. Martin+590
- St. Pierre &
- Miquelon+508
- St. Vincent &
- Grenadines+1
- Sudan+249
- Suriname+597
- Svalbard &
- Jan Mayen+47
- Sweden+46
- Switzerland+41
- Syria+963
- Taiwan+886
- Tajikistan+992
- Tanzania+255
- Thailand+66
- Timor-Leste+670
- Togo+228
- Tokelau+690
- Tonga+676
- Trinidad &
- Tobago+1
- Tunisia+216
- Turkey+90
- Turkmenistan+993
- Turks &
- Caicos Islands+1
- Tuvalu+688
- U.S.

Virgin

Islands+1

- Uganda+256
- Ukraine+380
- United Arab Emirates+971
- United Kingdom+44
- United States+1
- Uruguay+598
- Uzbekistan+998
- Vanuatu+678
- Vatican City+39
- Venezuela+58
- Vietnam+84
- Wallis &

- Futuna+681
- Western Sahara+212
- Yemen+967
- Zambia+260
- Zimbabwe+263

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. Please refer to our US Resident Assisted Automated Decision Making Notice on our careers page for more details.

Learn more

📌 Partnership Support Manager (Bengaluru)
🏢 StartX Med
📍 Bengaluru