Role Description The ORM + Social Media [BFSI] role is a full-time position based in Mumbai, with flexibility for some work-from-home arrangements. This role involves managing online reputation across social platforms and review channels, responding to customer queries and comments in a timely and professional manner, and escalating issues when necessary. The individual will plan and execute social media content tailored to BFSI audiences, coordinate with internal teams and clients for approvals, and track performance metrics for ongoing optimization.

Daily responsibilities also include monitoring brand mentions, analyzing sentiment, supporting digital campaigns, and ensuring consistent brand voice and compliance with BFSI sector guidelines.

Qualifications





- Ability to manage and execute Social Media Marketing and Social Media Content Creation activities across major platforms- BFSI EXPERIENCE IS MANDATORY
- Strong foundation in Digital Marketing and Marketing principles, especially within the BFSI sector.
- Excellent Communication skills for customer interaction, stakeholder coordination, and clear written responses.
- Experience with ORM tools, social listening platforms, and basic analytics dashboards.
- Attention to detail, robust time-management skills, and the ability to handle multiple conversations simultaneously.
- Prior experience in BFSI or handling BFSI brands is preferred.
- Bachelor’s degree in Marketing, Communications, Business, or a related field is advantageous.

📌 ORM + Social Media [BFSI] (Mumbai)
🏢 Voix.Digital
📍 Mumbai