We’re looking for an execution-driven Order Fulfilment & Customer Success Manager who can take complete ownership of the customer journey—from PO/SO receipt to delivery, installation, commissioning, handover, and closure.

You’ll be the single point of accountability between customers and internal teams, driving coordination across Sales, Procurement, Operations, Projects, Service, Logistics, vendors, and transporters to ensure every order is delivered on time, smoothly, and with a strong customer experience.

What you’ll drive:

- End-to-end order-to-installation execution
- On-time delivery and project milestone tracking
- Cross-functional & vendor coordination
- Installation, commissioning & customer handover
- Risk identification and proactive issue resolution
- Customer communication, MIS & execution dashboards




- Process improvements and customer satisfaction

We’re looking for someone with:

- 5–12 years of experience in Operations, Project Execution, Order Fulfilment, Customer Success, Logistics or Supply Chain
- Robust ownership, execution and stakeholder-management skills
- Experience managing multiple customer orders/projects simultaneously
- Exposure to reefer containers, cold chain, equipment rental, refrigeration, EPC, or industrial equipment projects will be an advantage.
- If you’re someone who takes ownership, solves problems before they become escalations, and makes sure commitments are delivered, we’d like to hear from you.

📌 Order Fulfilment & Customer Success Manager | Mumbai
🏢 Crystal Group
📍 Mumbai