Role & responsibilities

Order Fulfilment & Dispatch

- Manage daily e-commerce orders through Shopify.
- Ensure timely picking, packing, and dispatch with high-quality packaging as per company standards.
- Coordinate with courier partners such as Delhivery, Blue Dart, Shadowfax, etc.
- Track order status and resolve delivery delays and courier-related issues.
- Maintain 100% order accuracy to minimize returns and customer complaints.

Warehouse & Inventory Management

- Oversee complete warehouse operations, including:

- Storage and housekeeping

- Workflow management

- Safety and security
- Manage inventory movement, stock placement, and SKU-level organization for jewellery products.
- Conduct regular stock audits, cycle counts, and inventory reconciliation.
- Identify quick-moving and slow-moving SKUs and report insights to management.
- Ensure proper hygiene, safety, and theft-prevention protocols.





E-commerce Operations & Shopify

- Manage the Shopify backend for:

- Order monitoring

- Order tagging

- Inventory updates

- Fulfilment status
- Upload and update inventory across online platforms.
- Coordinate with listing/content teams for new product launches and stock adjustments.
- Monitor payment status, COD verification, and fraudulent order checks.
- Knowledge of bulk fulfilment apps, invoicing tools, and warehouse software is required.

Returns & Exchange Management

- Manage customer returns, quality checks, and restocking procedures.
- Maintain detailed records of damaged, lost, or defective jewellery pieces.
- Coordinate with the customer support team for timely resolution of return/exchange issues

📌 Order Management Executive (E-commerce Industry experience ) (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai