Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide. Essential Job Functions:

- Provide first-level support for business applications and help users with reported issues.
- Investigate application errors, access issues, workflow problems, and unexpected system behaviour.
- Follow a clear and structured approach to troubleshooting and identify possible causes.
- Use error messages, available system information, and basic logs to help understand issues.
- Communicate with users in a clear, patient, and helpful manner.
- Work with technical and application teams when an issue needs further investigation.
- Develop a basic understanding of APIs, integrations, data flows, and system-to-system communication.
- Record support requests, troubleshooting steps, resolutions, and escalations accurately.
- Look for recurring issues and share observations that may help improve the support process.
- Manage day-to-day support requests while keeping users informed of progress.
- Provide support for applications and processes used within the procurement environment.

Qualifications:

Essential Skills

- A practical and methodical approach to troubleshooting.
- Good analytical and problem-solving skills.
- Basic understanding of application errors, APIs, and integrations.

- Good communication and customer-handling skills.
- Patience and the ability to ask appropriate questions when investigating an issue.




- Good attention to detail.
- Willingness to learn new systems and understand how they work.

- Ability to recognise when an issue needs to be escalated.
- Experience in application support, service desk, help desk, systems support, or a similar setting.
- Experience with ticketing systems or incident management.

- We are looking for someone who is approachable, willing to learn, and enjoys helping people solve problems.
- You do not need to know everything from day one; a good attitude, strong troubleshooting mindset, and willingness to develop are equally important.

Support Times: 9 AM to 5 PM (Covering UK and CET Time Zone) How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE .

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral Program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

Experience Level Bonus Referral 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.

VARITE is currently a primary and direct vendor to leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Oracle Fusion Procurement Specialist (India)
🏢 VARITE
📍 India