PU

SUREORC

Number of Openings

2

Country

India

Detailed JD (Roles and Responsibilities)

Job Summary

Techno-Functional Consultant with solid expertise in Oracle Cloud HCM to support our AMS engagement. The role involves providing production support, enhancements, break-fix resolution, and continuous improvement in Oracle Cloud HCM applications with a focus on Integrations and Reporting.

The consultant will work closely with business users, functional leads, and technical teams to ensure stability, performance, and scalability of HCM Cloud solutions.

Key Responsibilities

- Provide L2/L3 support for Oracle Cloud HCM modules, ensuring timely issue resolution and root cause analysis.
- Handle service requests, incident tickets, and change requests related to HCM modules, integrations, and reports.
- Monitor and troubleshoot integrations (OIC, REST/SOAP, HCM Extracts) between Oracle HCM Cloud and third-party systems.




- Develop and enhance OTBI, BI Publisher (BIP), and HCM Extract reports as per business requirements.
- Perform data correction activities using HDL/HSDL and coordinate data validation with business teams.
- Work with Oracle Support on Service Requests (SRs) for product issues or defects.
- Support quarterly Oracle Cloud updates (Patches/Regression Testing) and assess impact on existing functionality.
- Participate in knowledge transition, incident trend analysis, and continuous service improvement initiatives.
- Document solution design, test scripts, and support procedures.
- Collaborate with cross-functional teams to ensure smooth operations and proactive issue prevention.

Total Experience

8

📌 Oracle Cloud (India)
🏢 Clifyx
📍 India