Operations supervisor

Lucknow

Permanent Role

Primary Responsibility

Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa application related operations. The department-specific supervisors will report into this position.

Essential Functions

- Overall responsibility of QMC
- Monitor team performance and devise a plan to improve (if required)
- The person will have approx. 2-4 direct reports will manage a team size of approx.15-40 employees
- Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC
- Overall administrative and people management responsibility
- To ensure highest level of service standards service quality are met during day to day operations at center
- To ensure optimal utilization of resources
- Monitor Security related issues
- Training/ Mentoring the team and implementation of new processes, while working closely based on
- Instructions from the Center Manager and the Country Manager
- Ensuring compliance to prescribed systems as per the defined SLAs
- To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency
- Coordination with Mission, Operational updates/ Memos from Mission
- Website updates (All languages)
- Managing escalations for the center and provide effective resolutions
- Suggest/monitor software changes to be implemented as per business requirements
- MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews
- Ensuring Manpower staffing at each of the departments at any given say
- Ensuring compliance and timely updating of all regulatory approvals of the center
- Work closely with the HR team to highlight performance and training need
- Responsibility for cash handover to accounts at the end of each day (as applicable)




- Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.)

Value Added Sales specific:
- Responsible for achieving business targets as agreed.
- Analyzing and interpreting trends to facilitate planning
- Using IT system to record relevant figures, for data analysis and forward planning
- Updating colleagues on business performance, current initiatives, and other pertinent issues
- Managing the sales floor and initiating changes as required
- Incentive reports

Metrics Organization Management:

Performance Metrics

- Achievement of operational targets
- The smooth running of QMC operations at the center with minimal escalations
- Customer Satisfaction
- Team Satisfaction
- Adherence to SOPs
- Website/ System

OM Reporting - Reports to the Center Manager/ Country Manager or Head Operations The person will have approx.5 direct report manage a team size of approx.60-200 employees

Qualifications, Experience and Education Requirements:

- A graduate in any field with 5-7 years experience in a healthcare environment
- Proficient in use of computers - MS Office
- 2-3 years in a supervisory role within Healthcare Operations
- Demonstrated Process Knowledge

Mandatory Skills:
- Effective Communication Skills
- Familiarity with customized software
- Balanced personality
- Ability to make decisions under pressure
- Relationship management
- Leadership in a multi-cultural/global organization at a supervisory level
- Self-motivated
- Leading and Developing the team
- Result Oriented
- Analytical skills
- Team management

Preferred Skills:
- Communication - Location/Regional language skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Operations supervisor (Lucknow)
🏢 Stemz
📍 Lucknow