G9 Jewellery is a growing jewellery business focused on premium Gold, Lab-Grown Diamond and Certified Jewellery, with a strong focus on B2B partnerships and expanding our presence across India.

We are looking for a responsible, organised and proactive Operations Manager who can take ownership of day-to-day business operations and coordinate efficiently across different functions.

Key Responsibilities?Business & Operations

- Manage and coordinate day-to-day business operations.
- Ensure smooth coordination between sales, customers, vendors and internal teams.
- Track pending tasks, orders and operational requirements.
- Maintain proper records and ensure timely completion of activities.
- Prepare regular operational reports and updates.

?Sales & Customer Coordination

- Support B2B and B2C sales and business development activities.
- Coordinate with, customers retailers, wholesalers and business partners.
- Handle customer enquiries, follow-ups and order coordination.
- Maintain customer and lead databases.
- Assist the team in converting enquiries into business opportunities.

?Back Office & Documentation

- Manage business documents.
- Maintain Excel/Google Sheets and operational databases.
- Ensure proper filing and updating of important records.
- Coordinate with accounts and other service providers whenever required.

? B2C Lead Management & Digital Sales

- Handle and manage leads generated through Google Ads, Meta Ads (Facebook & Instagram) and other digital marketing campaigns.
- Ensure timely calling and follow-up with every incoming lead.
- Qualify B2C leads and understand customer requirements.




- Maintain proper lead records and update lead status regularly.
- Coordinate with the sales team for lead conversion and order closure.
- Track lead performance, follow-ups and conversions.
- Manage customer communication across WhatsApp, phone, email and other relevant platforms.
- Coordinate with digital marketing agencies/teams regarding lead quality and campaign performance.
- Identify recurring customer queries and provide feedback to improve campaigns and sales processes.

Candidate ProfileWe are looking for someone who is:
- Proactive and takes ownership
- Excellent at coordination and follow-ups
- Good in verbal and written communication
- Comfortable handling multiple responsibilities
- Good with MS Excel / Google Sheets
- Comfortable using WhatsApp, email and online platforms
- Well-organised and detail-oriented
- Able to work independently
- Good at problem-solving
- Skilled and presentable
- Willing to learn the jewellery business and its processes

Salary12000-15000 per month, depending on experience, skills and suitability. LocationSurat, Gujarat

Why Join G9 Jewellery?✨ Opportunity to work closely with a growing jewellery brand

✨ Exposure to B2B sales, jewellery operations and e-commerce

✨ Opportunity to take ownership and grow with the business

✨ Dynamic role with multiple learning opportunities

Apply NowIf you are someone who can take responsibility, manage things independently and keep the business moving smoothly, we would love to hear from you.

? Send your CV on whatsapp or ? Contact: (phone hidden)

G9 Jewellery

9 Emotions. One Sparkle.

📌 Operations Manager (Surat)
🏢 g9jewellery.com
📍 Surat