We are looking for a highly organised and hands-on Operations Executive to join our live events team. The role involves managing critical operational functions across ticketing, access control, accreditation, F&B;, box office, and on-ground event execution.

The ideal candidate should be comfortable working in a fast-paced event environment, coordinating with multiple stakeholders, solving problems on the ground, and ensuring a seamless experience for guests, artists, partners, and internal teams.

Key Responsibilities

1. Ticketing Operations

- Coordinate with ticketing partners and internal teams for event ticketing setup and operations.
- Manage ticket categories, inventory, allocations, holds, releases, and complimentary tickets.
- Monitor ticket sales and inventory on a regular basis.
- Coordinate ticket transfers, cancellations, upgrades, and other operational requirements.
- Ensure all ticketing-related information is accurate and updated across platforms.

2. F&B; Operations

- Coordinate with F&B; vendors and event partners for on-ground operations.
- Assist in planning F&B; counters, service areas, inventory, manpower, and operational requirements.
- Monitor F&B; operations during the event and ensure smooth service delivery.
- Coordinate with vendors for stock movement, replenishment, billing, and settlements where required.

3. On-Ground Ticketing & Access Control

- Manage on-ground ticket scanning, validation, and entry operations.
- Coordinate deployment of scanners, ticketing personnel, gates, queues, and entry zones.
- Troubleshoot ticketing and access-related issues during the event.
- Ensure smooth and efficient audience movement and minimise entry bottlenecks.
- Coordinate with security and venue teams to maintain effective access control.

4. Accreditation & Access Control

- Manage the complete accreditation process for artists, crew, vendors, sponsors, media, VIPs, staff, and other stakeholders.
- Prepare accreditation lists, passes, credentials, and access permissions.
- Coordinate with security and venue teams for access zones and restricted areas.




- Ensure only authorised personnel have access to designated zones.

5. Ticketing Manifest

- Prepare and maintain accurate ticketing manifests and attendee databases.
- Coordinate with ticketing partners to obtain final manifests and required reports.
- Reconcile ticket categories, complimentary tickets, allocations, and actual entries.
- Share relevant manifests with security, venue, production, hospitality, and other operational teams.

6. Box Office Management

- Manage the event box office and on-ground ticketing desk.
- Oversee walk-in ticket sales, ticket upgrades, issue resolution, and customer queries.
- Coordinate cashless/cash transactions and maintain accurate sales records where applicable.
- Ensure proper reconciliation of tickets, collections, inventory, and reports post-event.

Event-Day Responsibilities

- Be present on-ground throughout the event as required.
- Coordinate with ticketing, security, venue, production, F&B;, hospitality, and vendor teams.
- Monitor operational issues and ensure quick resolution.
- Maintain real-time communication with the event management team.
- Ensure all assigned operational areas are executed as per the approved plan and timelines.

Required Skills & Experience

- 1–3 years of experience in live events, concerts, festivals, nightlife, hospitality, or related operations.
- Strong understanding of ticketing and on-ground event operations.
- Good coordination and communication skills.
- Solid attention to detail and ability to manage multiple tasks simultaneously.
- Comfortable working under pressure and in unpredictable on-ground environments.
- Proficiency in MS Excel/Google Sheets and basic reporting.
- Willingness to work flexible hours, including evenings, weekends, and event days.
- Ability to travel for events when required.

Key Attributes

- Highly organised and detail-oriented
- Hands-on and proactive
- Strong problem-solving ability
- Excellent stakeholder coordination
- Calm under pressure
- Strong ownership and accountability
- Team player with a “get it done” attitude

Reporting Reports To: Operations Manager / Event Operations Head

📌 Operations Executive – Live Events (Mumbai)
🏢 Team Innovation
📍 Mumbai