We are looking for a proactive and organised Operations Executive to join our Hyderabad team. The role will involve handling client communications, supporting day-to-day operations, maintaining CRM and customer data, coordinating follow-ups and assisting with digital and social media activities.

The ideal candidate should be comfortable speaking with clients, working with Excel and CRM systems, maintaining accurate records and managing multiple tasks efficiently.

Key Responsibilities

Client & Customer Communication

- Handle incoming and outgoing client calls, WhatsApp messages and enquiries.
- Understand client requirements and record them accurately.
- Follow up with prospective and existing clients.
- Coordinate appointments, meetings, site visits and other client requirements.
- Maintain professional communication with clients and business partners.

CRM & Data Management

- Maintain accurate customer databases and enquiry records.
- Track leads, follow-ups, appointments and status updates.

Excel & Administration

- Maintain Excel spreadsheets, reports and trackers.
- Prepare daily/weekly reports on enquiries, follow-ups and activities.
- Support the team with data collection, documentation and administrative tasks.

Social Media & Digital Support

- Assist with managing social media accounts and basic content posting.




- Respond to relevant enquiries received through social media.
- Coordinate property/business-related posts, images and updates.
- Support the team in maintaining a professional online presence.

Team Coordination

- Coordinate between clients, internal team members, property contacts and external partners.
- Follow up on pending actions and ensure tasks are completed on time.
- Escalate important client issues or operational problems to management.

Required Skills
- Good communication and interpersonal skills.
- Comfortable speaking with clients over the phone.
- Good knowledge of Microsoft Excel and basic MS Office.
- Ability to use CRM systems and maintain databases.
- Good organisational and follow-up skills.
- Ability to manage multiple tasks and meet deadlines.
- Basic understanding of social media platforms.
- Qualified and confident communication style.

Nice to Have
- Previous experience in customer service, customer support, sales coordination, operations, CRM or administration.
- Experience in real estate, commercial property or business services would be an advantage.

Pay: ₹20,846.60 per month

Location

- Hyderabad, Telangana (Required)

Work Location: Hybrid remote in Hyderabad, Telangana

📌 Operations Executive (Hyderabad)
🏢 leax enterprises
📍 Hyderabad