About the Role

SocioLadder Group's Fintech & Commerce Division is looking for an Operations Analyst to support client success and day-to-day operations for AgriPay Commerce — our fintech app, digital payments, and POS terminal program — alongside our Lavazza coffee systems program. This role owns the client and merchant experience from onboarding to fulfillment, handles commercial queries, and coordinates with our partners to ensure clients receive prompt, accurate, and delightful support.

Key Responsibilities

- Provide client and merchant success support across the AgriPay Commerce lifecycle, from onboarding/ordering to fulfillment (payments, POS terminals, and Lavazza coffee programs)
- Attend to and resolve escalations related to fulfillment, POS terminal deployment, and coffee program delivery
- Handle commercial queries regarding purchase orders, invoices, payments, settlements, tax, and related commercial matters
- Help clients log new orders, sign-ups, exits, and closures across AgriPay Commerce and Lavazza programs




- Coordinate with logistics providers on inventory, pricing, deliveries, returns, refunds, and escalations
- Support vendor development activities as mandated by management
- Develop and migrate common support topics and queries to an AgriPay Ops Support BOT over a period of time, to limit repetitive, low-value support interactions

Requirements

- Bachelor's or Master's degree in Commerce, Business, or related field
- Hands-on experience in e-commerce, fintech/payments, or a related field
- Proven ability to efficiently handle clients and deliver customer delight
- Pleasant personality with effective communication skills in English and Hindi
- Knowledge of East India regional languages (Assamese, Bengali, or Nepali) is an added advantage
- Comfortable coordinating across clients, partners (Razorpay, Lavazza), and logistics providers in a quick-paced environment
- Based in or willing to be based in Bangalore

📌 Operations Analyst (Bengaluru)
🏢 SocioLadder Group
📍 Bengaluru