Summary:

This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role. As process runs 24*7, rotational shift would be provided or can be changed as per the business requirements.

Key Accountabilities:

- 24*7 monitoring the health of critical web, data, retailer’s head-office & store servers, and tills.

- Alert monitoring that comes from customer system automatically, troubleshooting wherever required and escalation via email and phone.

- Periodic report generation & extraction for customers Troubleshooting issues within the prescribed scope.

- Executing SQL queries as per customer requirement.

- Due to 24*7 work environment, the person should be comfortable to work in rotational shifts.

Skills and Experience | Essential:

- Good communication skills, Verbal and Written both, is a MUST





- Basic knowledge about Desktop, MS – Office and Window OS

- Basic understanding on remote server

- Ability to multitask, prioritize activities, and work effectively under time-sensitive conditions.

Skills and Experience | Desirable:

- Basic knowledge about Networking and Database management systems.

- Hands on experience on remote server functionalities.

- Call handling skills and experience

Personal attributes:

- Very positive verbal & written communication

- Able to share ideas with the team and self-confident

- Go-getter and solution-oriented personality

- Very quick learner and keen to learn new things

- Reliable & accountable individual

📌 Operation Support Analyst (Vadodara)
🏢 Paul mason consulting
📍 Vadodara