Dear Candidate,

Greetings from TATA Consultancy Services.

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company.

TCS is hiring for IT Service Management Position.

Virtual interview

Gurugram Location.

Interview date : 10 -Sep-26

Experience : 7 years to 12 Years

Please find the below JD

- Must-Have

Role Summary The Service Management professional is responsible for ensuring the effective delivery and governance of IT services across the organization. The role focuses on Incident Management, Problem Management, Change Management, SLA governance, service reporting, stakeholder communication, and continual service improvement initiatives to achieve business objectives and customer satisfaction.

Key Responsibilities

IT Service Management

- Manage end-to-end Incident, Problem, Change, Request, and Knowledge Management processes.
- Monitor SLA and OLA compliance and ensure timely resolution of service requests and incidents.




- Coordinate Major Incident Management activities and support Post Incident Reviews (PIRs).
- Conduct service performance reviews and track operational metrics.
- Drive Continual Service Improvement (CSI) initiatives.
- solid knowledge of ITIL processes:

- Incident Management

- Problem Management

- Change Management

- Request Fulfillment

- Knowledge Management
- Experience with ITSM tools such as:

- ServiceNow

- Jira Service Management

- Remedy
- SLA/KPI monitoring and reporting.
- Major Incident handling and stakeholder communication.
- Root Cause Analysis (RCA) and Problem Management.
- Service reporting and dashboard creation.
- Excellent communication and customer management skills.

Note : EX-TCS Employees are not eligible. Interested Candidate Please share the below Details:

1. Total Exp :

2. Relevant Exp
3. Contact No. :

4. Current CTC

5. Expected CTC

6. Current Location

7. Agree with work Location

8. Notice period

9. Current Company
10. Highest Qualification : (Regular/Part Time):

11. Any Gap

12. Duration of Gap
13. Have you Earlier worked with TCS(Yes /No) :

Thanks & Regards,

Tripti Dhyani

Human Resources Talent Acquisition Group

Mail to: [email protected]

📌 Opening with Tcs || Service Management || Gurugram || 10-Sep-26
🏢 Tata Consultancy Services
📍 Gurugram