Role Purpose

Support end-to-end handling of trade documents received at the Pune branch (over the counter or via internal channels), ensuring timely registration, scanning, tracking, and controlled dispatch of original import/export documents to the Mumbai branch, while maintaining robust records, MIS, and makerchecker controls.

Key Responsibilities

- Receive and log incoming requests and documents from internal channels and/or clients, ensuring proper identification, completeness checks, and timely acknowledgment.

- Process and update transactions in designated systems (e.g., registration, scanning, indexing), maintaining accuracy and adherence to defined turnaround times.

- Coordinate transfer of physical originals to the designated hub/processing location following secure handling and dispatch protocols.

- Maintain organized document storage and records (physical and/or electronic), ensuring traceability, easy retrieval, and compliance with retention/filing standards.

- Manage workflow tracking and follow-ups for pending items, exceptions, and post-processing activities; escalate issues and delays appropriately.

- Handle logistics coordination and tracking with courier/vendor partners, ensuring end-to-end visibility and confirmation of deliveries.

- Maintain operational logs and registers (e.g., inward/outward movement) with maker–checker controls where required.





- Prepare and circulate routine MIS / operational reporting on volumes, status, aging, and exceptions to relevant stakeholders.

- Adhere to internal controls and governance requirements including segregation of duties, audit readiness, and process compliance.

- Support ad-hoc operational activities as assigned, including participation in training, process updates, and continuous improvement initiatives.

Required Qualifications, Capabilities, and Skills

- Working knowledge of international trade finance documentation

- Basic computer skills including familiarity with operating systems and office software

- Ability to identify and correct errors during the digitization process

- Efficient categorization and proper indexation of digitized documents

- Effective communication skills for collaboration with team members and other departments

- Strong time management skills and ability to meet deadlines

- Adherence to established procedures, guidelines, and confidentiality standards

Preferred Qualifications, Capabilities, and Skills

- Two or more years of experience in document management within a banking setting

- Background in banking or financial services operations

- Experience with scanning equipment and document management systems

- Familiarity with import/export documentation and letter of credit processes

- Experience generating reports and maintaining detailed transaction records

📌 Office Assistant (Pune)
🏢 Williams Lea
📍 Pune