Job Summary

We are seeking a skilled L2 Network Engineer to join our 24x7 NOC team. The role involves monitoring, troubleshooting, and maintaining IP/MPLS routing and switching infrastructure, handling incident escalations from L1, and ensuring optimal network performance across a multi-vendor service provider environment.

Key Responsibilities

- Monitor network performance and availability through NMS/EMS dashboards and alarms.

- Handle L2-level troubleshooting for routing, switching, and MPLS-related incidents escalated from L1.

- Perform fault isolation and resolution for network outages within defined SLA timelines.

- Configure and maintain routers/switches as per approved MOPs and change requests.

- Log, track, and update incident tickets in the ITSM/ticketing tool (e.g., ServiceNow, Remedy).

- Coordinate with field/onsite teams for hardware replacement and physical link issues.

- Escalate unresolved critical issues to L3/vendor support with proper documentation.

- Support scheduled maintenance activities, patching, and software upgrades.

- Maintain accurate shift handover reports and network status logs.

- Assist in capacity monitoring and utilization reporting of network links.

Must-Have Skills &

- Keywords

- Solid understanding of IP Routing and Switching fundamentals (L2/L3).

- Working knowledge of MPLS concepts and service provider network operations.

- Hands-on experience troubleshooting BGP, OSPF, and static routing.

- Good understanding of VLAN,



Spanning Tree (STP/RSTP), and Link Aggregation (LACP).

- Familiarity with NMS/EMS monitoring tools and alarm management.

- Basic ITIL process knowledge Incident and Change Management.

- Ability to work in rotational 24x7 shifts (including night shifts).

- Valuable communication and documentation skills.

Technologies / Protocols (MPLS &

- Core Networking)

- MPLS Fundamentals – LDP, Label Switched Paths (LSP)

- MPLS VPN – L3VPN, L2VPN basics

- BGP, OSPF – Configuration and basic troubleshooting

- VLAN, Trunking, STP/RSTP, LACP, Etherchannel

- QoS basics – CoS/DSCP marking and prioritization

- HSRP / VRRP – First Hop Redundancy Protocols

- IP Addressing, Subnetting, and NAT

- Network Access Control Lists (ACLs)

OEM / Vendor Platform Experience

- Cisco – ISR/ASR/Catalyst Series, IOS/IOS-XE

- Juniper – MX/EX Series, JUNOS basics

- Nokia (Alcatel-Lucent) – 7750/7450 SR OS basics

- Huawei – NE/CX Routers, S Series Switches, VRP OS

- Arista – 7000 Series Switches, EOS basics

Certifications (Required / Preferred)

- CCNA (Routing &
- Switching) – Required

- CCNP (Routing &

- Switching / SP) – Preferred

- JNCIA (Juniper) – Preferred

- HCIA (Huawei) – Preferred

- Nokia NRS I – Preferred

Good to Have

- Exposure to Arista EOS-based data center switching.

- Basic scripting knowledge (Python) for automation tasks.

- Prior experience in a Telecom/ISP NOC environment.

📌 Noc Network Engineer (Kochi)
🏢 Kerala Vision
📍 Kochi