Company Name: VARITE India Private Limited

About The Client

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

Essential Job Functions:

- Collaborate with project teams to design migration strategies from Cisco UCCE/UCCX to NICE CXone.

- Assess existing Cisco infrastructure and map functionalities to CXone equivalents.

- Configure NICE CXone environments including IVR, ACD, routing, and integrations.

- Ensure seamless connectivity between CXone and enterprise systems (CRM, WFM, etc.).

- Conduct functional and performance testing during migration phases.

- Validate call flows, routing logic, and reporting post-migration.

- Resolve technical issues during migration and post-cutover.

- Work closely with Cisco and NICE support teams for escalations

Qualifications

- Minimum 3 years of experience in contact center related technologies and experience in NICE CXone CCaaS.

- Strong knowledge of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX).

- Experience with SIP, VoIP, and telephony integrations.

- Familiarity with cloud platforms (AWS/Azure) and networking fundamentals.

- Hands-on experience in contact center migration projects.

Tools & Technologies

- NICE CXone modules (IVR, ACD, WFM, Studio).

- Cisco CUCM, CVP, Finesse, and related components.

Certifications (Preferred)

- NICE CXone certification.

- Cisco CCNA/CCNP Collaboration

How to Apply:



Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 NICE CX One Infrastructure Engineer (Pune)
🏢 VARITE
📍 Pune