Role Descriptions: Acts as senior network engineer| ensuring proactive network operations| stability| and continuous improvement across customers global infrastructure.End-to-end ownership of L2 operations governance Responsible for large-scale environments across: LAN/WAN/SD-WAN/WLAN/Voice/Video stackSecurity devices| DDI| NACWorks across multi-geography 24x7 modelLead Major Incident Management (MIM) and critical escalations Provide SME-level support for: Network segmentation| routing optimization| Firewall rule tuning| security controls| SD WAN support and lifecycle activitiesDrive proactive operations:
Alert tuning and noise reduction| Capacity and performance optimizationImplement automation and orchestration use casesusing ServiceNow ITOM + Ansible/AIOps
Essential Skills: Acts as senior network engineer| ensuring proactive network operations| stability| and continuous improvement across customers global infrastructure.End-to-end ownership of L2 operations governance Responsible for large-scale environments across: LAN/WAN/SD-WAN/WLAN/Voice/Video stackSecurity devices| DDI| NACWorks across multi-geography 24x7 modelLead Major Incident Management (MIM) and critical escalations Provide SME-level support for: Network segmentation| routing optimization| Firewall rule tuning| security controls| SD WAN support and lifecycle activitiesDrive proactive operations: Alert tuning and noise reduction| Capacity and performance optimizationImplement automation and orchestration use casesusing ServiceNow ITOM + Ansible/AIOps