Role Descriptions: Network Operations SupportProvide Level2 support for networkrelated incidents and service requestsTroubleshoot issues related to LAN| WAN| Data Center| and enterprise networksMonitor network health and respond to alerts| outages| and degradationsPerform root cause analysis (RCA) and implement corrective actionsData Center NetworkingSupport data center network environments including core| distribution| and access layersManage and troubleshoot switching and routing within data centersSupport interVLAN routing| trunking| and link aggregationRouting SwitchingConfigure and troubleshoot routing protocols (OSPF| BGP basics| EIGRP preferred)Manage Layer 2 technologies VLANs| STPRSTPMSTP| EtherChannelSupport Layer 3 technologies IP addressing| routing| HSRPVRRPIncident| Problem Change ManagementHandle escalations from L1 support teamsWork on Incidents| Problems| and Changes as per ITIL processesParticipate in planned maintenance activities and network changesCoordinate with vendors and L3 teams for complex issues
Essential Skills: The Network L2 Data Engineer provides Level2 support for enterprise and data center network environments. The role focuses on incident resolution| troubleshooting| configuration support| and operational stability of LAN| WAN| and data network components| ensuring high availability and performance of network services.