The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management.
Key Responsibilities:
- Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services.
- Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance.
- Administer and manage OVOC server licenses for global operations.
- Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model.
- Ensure seamless integration with global telephony services and compliance with regional regulations.
- Oversee SIP trunking, call routing, and emergency calling configurations.
- Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience.




- Collaborate with vendors to implement solutions that meet organizational AV requirements.
- Provide ongoing support for AV systems, including firmware updates and troubleshooting.
- Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
- Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
- Stay ahead of UC technology trends to identify opportunities for improvement.
- Provide strategic input to roadmap planning, focusing on scalability and global UC solutions.
- Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
- Ensure adherence to global security, compliance, and privacy standards.

Minimum Qualifications
Educational Background:
- Degree in computer science, Information Technology, Electronics & Communication, or a related fiel

📌 Analyst, Info Sys 4 (Pune)
🏢 KLA-Tencor
📍 Pune