- Conduct NHT Training- Online & Offline mode
- Ensuring 100% through put of all NHT Batches
- Schedule & Conducting Refreshers, Sharpeners for existing employees
- OJT Handling
- Maintaining & Managing Training data
- Maintain class attendance & performance records of agents in training
Key Skills:
- Positive communication skills in both verbal & written
- Ability to understand new business process
- Presentable, possess good presentation skills and able to deliver any content with ease
- Coaching & feedback skills required
- Ability to motivate others to improve their skills
- Ability to multi-task as and when required
- Fair knowledge of content creation for product & process trainings
- Hands on with basic excel to compile training data
- Ability to work independently